Privacy Policy (GDPR)
Effective from: 10 January 2026
1. Data controller
The data controller is VOOK. You can contact us at info@vook.cz or through vook.cz.
2. Data we process
We process only the information needed to operate the website, communicate with you and provide the VOOK platform.
- contact details you voluntarily send us;
- data needed for a user account and service administration;
- technical data necessary for secure website operation.
3. Purpose of processing
We use data to operate and improve the website and platform, answer questions, maintain security and fulfil contractual or legal obligations.
- providing and managing VOOK services;
- communicating with prospects and customers;
- protecting the service against misuse and maintaining technical security.
4. Legal basis
The legal basis is primarily contract performance, our legitimate interest in secure operation and, where required, your consent. You may withdraw consent at any time.
5. Retention period
We keep data only for as long as necessary for the relevant purpose, for the duration of a contractual relationship or for the period required by law.
6. Data recipients
Data may be processed by hosting, infrastructure and other service providers that help us operate VOOK. Each processor is bound by appropriate contractual and security obligations.
7. Your rights
You have the right to access, correct, erase and restrict processing of your data, to data portability and to object to processing.
- Request information about how your data is processed.
- Request correction or erasure.
- Object to processing based on legitimate interest.
- File a complaint with a supervisory authority.
8. How to contact us
Send requests and questions to info@vook.cz. We will respond without undue delay and within the period required by law.
9. Cookies
The website uses only technical cookies needed for correct operation, such as remembering your language preference and maintaining a session. We do not use marketing cookies.
10. Changes to this document
We may update this document when our services, legal requirements or processing activities change. The current version is always available on this page.